Inspection & Return Policy

I. QUALITY INSPECTION POLICY

1. Product Inspection upon Receipt

In order to meet customer needs and maximize customer rights when using viko.vn services, we have implemented a policy to support viewing and inspecting goods upon delivery, as agreed with the third-party delivery service provider. Customers can open DAESUNG's sealed package to inspect the goods upon receipt from the delivery personnel.

Note: Inspection does not include opening the product's individual seal (which may affect the seal sticker, product packaging, etc.) or deep inspection (plugging in, test usage, data recording, etc.).

In case the delivery personnel request the customer to sign a confirmation document stating that they have received all products intact and complete (joint inspection report), DAESUNG encourages customers to utilize their rights before signing to receive the best support in any situation that requires return or exchange.

2. Notes upon Receipt

DAESUNG encourages customers to check the package seal before accepting the goods. If DAESUNG's seal shows signs of tampering, customers can request an inspection of the contents inside the package (according to the Viewing Policy - joint inspection) to minimize risks.

For prepaid orders, delivery personnel may request the recipient to provide ID card or driver's license for photographing or recording information.

3. Frequently Asked Questions

3.1. If the inspection does not include opening the product's seal or test usage, how can I know if the product inside the box is intact?

DAESUNG guarantees that any requests for exchange, return, or warranty will be carried out according to the policy. If the occurring faults are confirmed to be undetectable during the inspection process (joint inspection), please send a request to DAESUNG for specific support.

3.2. Can my relative sign the joint inspection report if they receive the goods on my behalf?

Please ensure that the confirmation signature is only made after inspecting the goods.

3.3. When is the shipping fee waived and surcharge applied?

The shipping fee will be waived for "Packaging and Delivery Fee" for standard delivery service from 700,000 VND in other provinces and cities nationwide.

The "bulky item surcharge" will be waived when the average weight per product (including gifts) in the order is below 2kg and when the order weight ≤ 5 kg.

Customers can order multiple different products in one order to save on shipping costs.

3.4. Can I request specific delivery times?

The delivery service operates during office hours: from 8:00 AM to 5:00 PM and from Monday to Friday. As delivery personnel follow set routes (as prescribed by the third-party service provider), unfortunately, DAESUNG cannot currently support specific delivery times or delivery to specific floors/rooms upon request. After successfully placing an order, please arrange your time and stay in touch to receive the goods during the scheduled time set by the delivery unit.

If there is a need to change the order, please contact the hotline at 0913505919.

3.5. Can I add/remove products or change the delivery address?

After successfully placing an order, if you want to change the order information, please contact VIKO via hotline 0913505919 or through the brand's fan page.

3.6. Can I view and purchase products directly at DAESUNG's headquarters?

In addition to online browsing and purchasing support at daesung.vn, customers can visit DAESUNG's headquarters and authorized dealers to view and purchase products directly.

Headquarters address: 25 Vu Ngoc Phan, Lang Ha, Dong Da, Hanoi.

Showroom system:

• No. 56 Alley 216 Dinh Cong, Hoang Mai, Hanoi

Tel: 0982.212.121

• No. 490 Ly Thuong Kiet Street, Ward 7, Tan Binh District, Ho Chi Minh

Tel: 028.2207.6666 - 0979.103.706

• No. 243 Dien Bien Phu Street, Hai Duong City

Tel: 0975.668.856

II. RETURN/REFUND POLICY

1. Cases eligible for return/exchange:

Products with technical defects and manufacturer errors Products damaged during DAESUNG's customer delivery process Incorrect models or types delivered compared to the customer's order Missing accompanying accessories If any of the above cases are detected, customers are advised not to accept the goods and request the delivery personnel to confirm the machine's condition on the spot and request for a return or exchange. Alternatively, customers must report any defective product status to us within 3 days from the date of receipt for a replacement. Beyond this period, we will not support resolution because the customer has agreed to the delivered product by default.

2. General return/exchange conditions and regulations:

"One-for-one exchange" for items sold within 7 days if there are technical problems. Products with technical defects as determined by our company's Technical Department and assessed as manufacturer errors. Complete packaging, intact without scratches, dents, or external damage, breakage, etc. Complete accessories and components Complete retail invoice from the store The time limit for exchanging goods is not more than 7 days from receipt (based on the purchase invoice or receipt signed by the delivery party). However, for some products, we will not apply the same return/exchange conditions as above. During the sales consultation process, we will provide specific advice on the time frame and method of return/exchange for each product for customers' reference when purchasing the product.